Customer Support

Warranty Policy

All Easy Performance Products (EP) products sold are warranted free from defects in materials and workmanship for a period of one year from the original date of purchase, unless otherwise noted. No warranty claim will be valid without authentic, dated proof of purchase. EP requires all end use customer warranty claims to be submitted directly to EP and not through any point of distribution or purchase. All end use customer warranty claims must include the Warranty Claim Form filled out completely and a copy of the sales receipt. EP will examine any product returned with proper Warranty Claim Form to determine if the failure resulted from a defect or from abuse, improper installation, misapplication or alteration. EP will then, at its sole discretion return, repair or replace the product. In no event shall EP be liable for incidental or consequential damages.

Our Warranty Claim Form can be viewed, printed and/or downloaded at this link: Warranty Claim Form

 

Return Policy

Returns for refund are generally not accepted. Rather, EP will offer technical support to resolve any technical issues that a customer may have with the installation and/or operation of a product. If EP agrees to accept a product returns from Customer, the product return must be received within 30 days from original date of purchase. No refunds of any amount shall be offered beyond 30 days from original date of purchase. If EP agrees to accept a return, return freight charges must be prepaid by customer. EP will not accept COD shipments. Refunds for returned product are subject to a 30% of sales cost for restocking, provided the product us unused, undamaged and unmolested in any way. If the product is damaged in any way, as determined by EP, the return can be rejected by EP and return shipped to Customer or EP will discount the refund amount equal to the reconditioning cost of the return.

 

Technical Support

Technical support is available via e-mail by contacting us at: support@easyperformance.com

Technical support is also available via phone by contacting us at: +1 616-214-7880 from 9:00 AM to 4:00 PM Eastern Time, Monday through Friday.

 

Terms and Conditions of Sales

Our Terms and Conditions of Sales policies can be view, printed and downloaded at this link: Terms and Conditions of Sales

 

Delivery Policy

All shipments by EP are F.O.B. point of shipment from EP's facility and the amount of all transportation charges will be paid to EP by the Customer in addition to the purchase price of the Products. Subject to EP's right of stoppage in transit, delivery of the Products to the carrier will constitute delivery to Customer and title and risk of loss will pass to Customer. EP will make reasonable efforts to initiate shipment and schedule delivery as close as possible to Customer's requested delivery date(s). Customer acknowledges that delivery dates provided by EP are estimates only and that EP will not be liable for failure to deliver on such dates. Selection of the carrier and delivery route will be made by EP unless specifically designated by Customer. EP reserves the right to make deliveries in installments. Delay in delivery of one installment will not entitle Customer to cancel any other installment(s). Delivery of any installment of Products within thirty (30) days after the date requested will constitute a timely delivery. Delivery of a quantity that varies from the quantity specified shall not relieve Customer of the obligation to accept delivery and pay for the Products delivered.